Refunds, Returns, and Terms of Service

Returns and Refunds


Unfortunately, we can’t offer you a return or exchange on the baked goods.

Refunds are eligible within two hours after ordering.  After that time there are ABSOLUTELY NO REFUNDS.


Our bakery understands that COVID-19 has affect events already scheduled and in particular have upcoming orders.  

Our bakery is offering one of two options:  Option 1:  Have a rescheduled date given to our bakery at least 5 days prior to your order delivery date.  No added charge will be associated for this reschedule.  This is a one-time reschedule at no cost and cannot be turned into credit after the reschedule date.  Option 2:  Request a credit for the amount of the order.  This credit can be used toward online purchases and is good for 12 months.

Order Credits 

Our bakery is happy apply a credit for the full amount of your order when a refund request is made in advance (no credit is available for 24 hours prior, same day, or after the delivery date).  

You, the customer, will have a credit notation created and held by the bakery.  It is the responsibility of the payor/buyer to contact the bakery prior to future purchases in order to apply the credit. 

This credit is eligible for single use or broken up into multiple orders with the total equal to the credit. 

Credit is only available for advanced orders or 48 hours prior to the purchase date.  However, there are unforeseen circumstances out of our Bakery's and your (the customer's) control by which could lead to a refund. 

Please contact our bakery to discuss if you are eligible.

Refund requests must be made by the payor/buyer through email. No other contact form will be accepted. 

Threatening messages can/will be deemed as harassment and can/will be subject to legal action. 

Chargebacks in an effort to get money back without prior contact with the bakery will be challenged and you may lose your money and not receive the order. 

We recommend purchasing event insurance in case of an emergency or another unexpected circumstance. 

False/Negative Remarks

Refunds are not available on the day of delivery nor after delivery. 

However, in the unlikely event that should a refund be given, the customer and all parties associated with the customer agree not to express false and/or reputation diminishing opinion about the bakery. 

This includes slander and harassment. 

This includes negative subjective opinion on product design, presentation, packaging, or flavor.

This includes negative mentions of the bakery in concert of promoting a competitor business.

This also includes but is not limited to; social media posts, review sources, online directories, mentions to family, friends, acquaintances. 

Should such content become known to Silver Rose Bakery, the bakery will pursue legal action immediately.

Establishment of false and/or reputation diminishing opinion in order to gain monetary, product, service, and/or other demands from Silver Rose Bakery is illegal.

Silver Rose Bakery holds the right to challenge a review on another website via contacting the webmaster.  Our bakery also holds the right to take down reviews posted on or another site in which our bakery has the ability to manage reviews.

Delivery Delays

The reimbursement or refund process below is only applicable to instances in which Silver Rose Bakery deems a reverse transaction is acceptable.

A late order delivery is considered out of the hands of the customer.  This can only happen when the delivery of the order goes beyond the pre-arranged time block.  It is advised that customer contact the bakery 30 minutes before the close of the time block should no order be received.  You are advised to select a delivery time range that does not overlap the start time of your event.  The bakery cannot and will not guarantee an order delivery shorter than the time block agreed upon.  In such scenarios the eligibility of a credit is forfeit.

You agree second, third, and so on delivery attempts are not bound to a delivery time block.  An additional delivery attempt is made at the convenience of the bakery and/or third party delivery service.  This means any additional delivery attempt can be beyond the designated time block of the first delivery attempt.  In such scenarios the eligibility of a credit is forfeit.

Delivery attempts that are interrupted by the customer are not eligible for credit.  This includes but is not limited to, last minute order adjustments, change to the time block, requests to delay delivery, change to the delivery address, change to the point of contact, change of recipient, etc..

Should no order be received post the time block you may be eligible for a future credit on the delivery fee or possible reimbursement of the order.  The bakery holds the final decision.

Third Party Delivery Service

Silver Rose Bakery uses third party delivery services to handle some but not all order deliveries.  The services could be from, Roadie, Uber Eats, Postmates, Door Dash, Go Puff, etc.

Third party delivery services, such as those mentioned, use independent drivers (self-employed contractors) and are overseeing every delivery.  Most delivery services require the driver to establish pick up and establish delivery.  This may or may not include the driver taking a photo of the order.  The photo typically is of the package in which the order is placed.  

All driver's have an explicit requirement to deliver the order to a person and to not leave the order outside of a door unattended.

In the odd instance that you receive a notification that the order was delivered successfully but you did not receive the order, please call the bakery immediately.  In some instances you may have the contact number of the driver and you can call them as well.

Though Silver Rose Bakery upholds a professional appearance in the bakery, it is unable to monitor/manage third party drivers.  If you feel the driver was unprofessional in anyway, we advise you ask what delivery driver what service drive for, their name, and the 'gig' name/number, then contact that service company regarding the driver.  We also recommend letting Silver Rose Bakery know as well so that future orders are delivered professionally.

Silver Rose Bakery also provides recommended handling of each order.  However, the bakery ultimately cannot monitor/manage the driver's adherence to said handling advice.  If the order appears damaged in anyway it is expected that the customer will immediately contact the bakery.  It is also expected that the customer will adhere to the Damage or Incorrect Order terms.

Damaged or Incorrect Order

Silver Rose Bakery assumes the order is purchased in good faith.  That means the customer is purchasing the order for the purpose of celebration and immediate consumption.  

Should an order be delivered by our bakery or a third party delivery service (i.e. you the customer purchased delivery service) and it appears damaged upon arrival it is the responsibility of the customer to take a picture and contact the bakery at latest 5 minutes of receiving the order.  Delays in attempting to contact the bakery are considered in eligible for credit or reimbursement.

Should you receive the order and it is incorrect the customer must take a picture and contact the bakery at latest 5 minutes of receiving the order.  Delays in attempting to contact the bakery are considered in eligible for credit, reimbursement, or (if possible) making another order.

Send damaged/incorrect order pictures to along with your name and order number.

Cancel Order

Silver Rose Bakery strongly recommends, that if you simply need to reschedule your order, to do so (typically at no added cost) before canceling your order.  See the Refunds section above regarding refunds.

Late or missing reimbursement


If you haven’t received a reimbursement, first check your bank account again. 
Then contact your bank/credit card company.  It may take some time before your refund is officially posted.  We recommend waiting at least 10 days.  You may request a refund receipt.

If you’ve done all of this and you still have not received your reimbursement, please contact us at 

Unfortunately, we can’t offer you a return or exchange on the baked goods.

Returns for Gifts
Unfortunately, we can’t offer you a return or exchange on the baked goods.  This includes orders that are gifts.

Terms of Service

By purchasing you agree to the terms stated here. 

By purchasing you are confirming the accuracy of the order as shown in the product lines and descriptions. 

You agree to the prices quoted in the invoice/shopping cart.

You agree to contact Silver Rose Bakery prior to processing the order should any details be inaccurate.  This includes making online edits to your shopping cart. 

If you require further details, then it is important to contact Silver Rose Bakery and request clarifications be placed into the invoice/shopping cart prior to processing payment. 

You agree that all sales are final.

You agree that, should an item have a future alteration or be finalized at a later date, that it is your responsibility to contact Silver Rose Bakery immediately upon obtaining the update and prior to the delivery date. 

You agree modifications to the order may increase your final balance or require additional charges to be paid prior to delivery.

You agree a deposit (including a Hold the Date deposit) is not the final balance and only a portion of the final balance.  You agree that a deposit is non-refundable.

You agree to pay the final balance no later than 5 days before the delivery date.

If accepted by Silver Rose Bakery, payments within 5 days of delivery may be acceptable but with the exception of the date of delivery which is never acceptable.

You agree that transportation of food (after initial delivery by Silver Rose Bakery) by individuals other than Silver Rose Bakery (whether this be within the same delivery address or to an alternate address) is at your own risk.   In addition, this includes items picked up within Silver Rose Bakery or curbside.  You agree that once an order is in your possession, or possession of a party representing you or with you, that Silver Rose Bakery is no longer responsible for the product.

You agree that Silver Rose Bakery must be held harmless in situations where a dietary restriction is concerned.  It is the responsibility of the customer to mention dietary restriction requirements and purchase those accordingly.  It is the responsibility of the customer to establish which product(s), if any, purchased from the bakery are for a particular dietary restriction.  Consumption is at the risk of the customer and the customer's guests (those consuming the product).

You agree that Silver Rose Bakery will be held harmless and is not responsible for mishandling made by any delivery courier.  Silver Rose Bakery is utilizes its own team members and 3rd party services through  The services are considered appropriate for handling delivery.  The bakery advices to use only these services.

Refunds are only available up to 2 hours after purchase. Not available for reimbursement on the day of delivery or after delivery.

Baked goods (food) delivered is made for and considered fresh for the date of the delivery. All food is considered out of date, past safe consumption date, or after the expiration date on the date after delivery (consume at your own risk). 

If you have any questions, please call

Silver Rose Bakery

623-499-2222 or email

Shipping and Delivery Policy

Delivery location and point of contact must be provided before the delivery date.  Information on hand will be used regardless of accuracy. If you feel the address, point of contact, or other delivery information is inaccurate, then it is important you contact Silver Rose Bakery immediately with the correct information. You agree to tell where the food will be placed by the Silver Rose Bakery team before the delivery date, and that should this change then to tell the bakery. If food is moved from this location after delivery it is assumed to be your responsibility.  You agree to follow any instructions given to you from Silver Rose Bakery regarding handling of food, including but not limited to; placement, display, refrigeration, modification, transportation, and consumption.

If you have any questions, please call

Silver Rose Bakery

623-499-2222 or email

Email Marketing & SMS Marketing

By entering your email and/or phone number, you agree to receive marketing email/text messages from our company at the email address and or number provided, including messages sent by autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.  Reply 'help' to any email along with your inquiry or unsubscribe if you're not interested in receiving email message. Reply HELP for help or STOP to cancel/opt-out of text (SMS) messages.


All-Inclusive Packages

If you chose a package at a *venue that includes a cake/desserts from Silver Rose Bakery, here are the Terms of Service.  By selecting an all-inclusive package at a venue that includes Silver Rose Bakery you hereby agree to the Silver Rose Bakery terms in full.

All-Inclusive Packages also include; all-inclusive *hands-off, all-inclusive *hands-on, semi-all-inclusive, cake/dessert credit, discounted service from a preferred vendor list.  Recommended/preferred vendor lists that are not inclusive do not qualify as all-inclusive and purchasing of cake/desserts and orders are handled between the bakery and the customer and are subject to the Terms of Service.

Silver Rose Bakery treats All-Inclusive Packages the same as in-house orders.  That is, the Terms of Service mentioned above still applies.  In some instances, additional contract forms must be signed by the customer.  In others, these terms are assumed and agreed to by the customers ( should the bakery perform work) and are available for you review on this page at any time.

In addition, Silver Rose Bakery holds the right to standardize all-inclusive products/services to a limited or select list.  Any and all alternatives or enhancements to this list are at full-price and purchased directly through the bakery.  Limits include; total servings by guest count, total servings by package, select cake designs, select cake flavors, select desserts, select dessert packages, select dietary accommodations.  'Select' refers to those products/services Silver Rose Bakery is has chosen to offer within the package.  No two venues hold the same package and therefore 'select' means different products/services.

*Venue refers to any property where an event will take place.  This includes but isn't limited to: private residence, private clubs, banquet halls, resorts, event centers (indoor/outdoor), etc..  *Hands-off means the customer has no contact with Silver Rose Bakery.  All order is handled between the venue and the bakery.  *Hands-on means the customer is recommended or required to consult with the bakery in order to complete the order details.

Silver Rose Bakery is not responsible for changes to your venue all-inclusive package beyond the cake/desserts.  The bakery is also not responsible for cake/dessert stand rentals ordered through the bakery or its partners or the venue or others.  Should any changes occur, it is the responsibility of the customer to contact the bakery regarding the changes and to have secured these changes with the bakery.  Accommodations for date/time changes, location changes, venue changes (where the venue will transfer credit or pay the bakery), and cake/dessert changes may be possible at no added cost or loss of credit/deposit for bakery products/services.  Silver Rose Bakery holds the right to apply additional charges either through the venue package or outside the venue package, as well as, to call the balance in partial or full payment any date before the delivery date.  As per the Terms of Service above, all charges must be paid in full before delivery is made or have bakery agreed payments terms through with the venue.

Privacy Policy

Last updated: April 30, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Silverrose Bakery LLC, 2814 West Bell Road, Suite #1451, Phoenix, AZ 85053.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: Arizona, United States

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Silver Rose Bakery, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email:

  • By phone number: 6234992222