Refunds, Returns, and Terms of Service

Returns and Refunds

Returns 
Unfortunately, we can’t offer you a return or exchange on the baked goods.

Refunds  
Refunds are eligible within two hours after ordering your cake.  However, there are unforeseen circumstances out of our Bakery's and your (the customer's) control by which could lead to a refund.  Please contact our bakery to discuss if you are eligible. 

Cancel Order

Silver Rose Bakery strongly recommends, that if you simply need to reschedule your order, to do so (typically at no added cost) before canceling your order.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at teamsweet@silverrosebakery.com. 

Exchanges 
Unfortunately, we can’t offer you a return or exchange on the baked goods.

Returns for Gifts
Unfortunately, we can’t offer you a return or exchange on the baked goods.  This includes orders that are gifts.

Terms of Service

By purchasing you agree to the terms stated here.  By purchasing you are confirming the accuracy of the order as shown in the product lines and descriptions.  You agree to the prices quoted in the invoice. You agree to contact Silver Rose Bakery prior to processing the order should any details be inaccurate.  If you require further details, then it is important to contact Silver Rose Bakery and request clarifications be placed into the invoice prior to processing payment.  You agree that all sales are final. You agree that, should an item have a future alteration or be finalized at a later date, that it is your responsibility to contact Silver Rose Bakery immediately upon obtaining the update and prior to the delivery date.  You agree modifications to the order may increase your final balance or require additional charges to be paid prior to delivery. You agree a deposit (including a Hold the Date deposit) is not the final balance and only a portion of the final balance. You agree to pay the final balance no later than 5 days before the delivery date.  If accepted by Silver Rose Bakery, payments within 5 days of delivery may be acceptable but with the exception of the date of delivery which is never acceptable. You agree that transportation of food (after initial delivery by Silver Rose Bakery) by individuals other than Silver Rose Bakery (whether this be within the same delivery address or to an alternate address) is at your own risk.  Reimbursement only available up to 2 hours after purchase. Not available for reimbursement on the day of delivery or after delivery. Baked goods (food) delivered is made for and considered fresh for the date of the delivery. All food is considered out of date, past safe consumption date, or after the expiration date on the date after delivery (consume at your own risk). 

If you have any questions, please call

Silver Rose Bakery

623-499-2222 or email teamsweet@silverrosebakery.com

Shipping and Delivery Policy

Delivery location and point of contact must be provided before the delivery date.  Information on hand will be used regardless of accuracy. If you feel the address, point of contact, or other delivery information is inaccurate, then it is important you contact Silver Rose Bakery immediately with the correct information. You agree to tell where the food will be placed by the Silver Rose Bakery team before the delivery date, and that should this change then to tell the bakery. If food is moved from this location after delivery it is assumed to be your responsibility.  You agree to follow any instructions given to you from Silver Rose Bakery regarding handling of food, including but not limited to; placement, display, refrigeration, modification, transportation, and consumption.

If you have any questions, please call

Silver Rose Bakery

623-499-2222 or email teamsweet@silverrosebakery.com