Terms of Service & Sales Contract

Terms of Service & Sales Contract Overview

The following Terms of Service govern your use of the website silverrosebakery.com, ordering via the website or other methods, and communication with Silver Rose Bakery.  This page supersedes any other page/document/facsimile you may have seen/agreed to or may see and acts as the sales/service contract.  The following Terms of Service acts as a purchasing contract which does not require your writing signature and which you accept by the processing of your order transaction whether via online ordering, online/hard copy invoice, or phone payment, in-person payment, or another method.  Processing a transaction means exchanging money or item of value, as low as $0.01US to any higher monetary amount (whether or not that monetary base is cash or trade), with Silver Rose Bakery in order to receive an order (product/service) immediately or upon an agreed to date in the future.  Silver Rose Bakery reserves the right to modify these terms at any time and your continued use of services indicates your acceptance of the changes.  Any violation of these terms will result in loss of refund, no service, and potentially legal action.

 

Terms of Purchase & Service

By purchasing you agree to the terms stated here. You agree that consumption is at your own risk. You agree you are responsible for the consumption by individuals under 18 years of age.  You agree to the prices quoted in the invoice/register/shopping cart. You agree, by processing the order payment, that the details are complete and accurate.  You agree to modify your order with Silver Rose Bakery prior to making payment should any details be inaccurate.  This includes making online edits to your shopping cart. If you require further details/instructions, then you will contact Silver Rose Bakery and request clarifications prior to processing payment for future order completions including deposits toward future dates. You agree that, should an item have a future alteration or be finalized at a later date, that it is your responsibility to contact Silver Rose Bakery immediately upon obtaining the update and prior to the delivery date.  However, you also agree that order modifications may not be accepted.  The order is considered correct until such changes are made on the order. You agree modifications of the order must be made by 7 days before the event date.  No changes can be made the week of order completion.  Increases or additions to an existing order are possible when made 7 days before the order completion date. You agree modifications to the order may increase your final balance or require additional charges to be paid prior to delivery. You agree a deposit (including a Hold the Date deposit) is not the final balance but is only a portion of the final balance.  You agree that a deposit is non-refundable. You agree to pay the final balance no later than 7 days before the order completion date. If accepted by Silver Rose Bakery, payments within 7 days of the order completion date may be acceptable but with the exception on the date of completion which is never acceptable. You agree that transportation of your order (after initial delivery is made by Silver Rose Bakery) by individuals other than Silver Rose Bakery (whether this be within the same delivery address or to an alternate address) is at your own risk.   In addition, this includes items picked up within Silver Rose Bakery or curbside.  You agree that Silver Rose Bakery must be held harmless in situations where a dietary restriction is concerned.  It is the responsibility of the customer to mention dietary restriction requirements and purchase those accordingly.  It is the responsibility of the customer to establish which product(s), if any, purchased from the bakery are for a particular dietary restriction.  Consumption is at the risk of the customer and the customer's guests (those consuming the product).  You agree Silver Rose Bakery is not certified in any particular dietary requirement and food allergen contamination may occur. You agree that Silver Rose Bakery will be held harmless and is not responsible for mishandling made by any delivery courier.  Silver Rose Bakery utilizes its own staff members and 3rd party services, such as; Roadie.com, Uber Eats, etc..  The services are considered appropriate for handling delivery.  Issues with the handling by the delivery service must be handled between you and the delivery service. You agree the details in the check out cart for which you are going to or have already processed was accurate and no further details were needed.  You agree by processing payment, that the details in a manually generated invoice (whether on paper or online) are accurate and no changes are needed. You agree that the bakery is not responsible for the product taste, image, or other aspect or quality after the date of delivery.  You agree that should there be an inaccuracy in the order it will and must be addressed on the delivery date and that bringing the error to the attention of the bakery in order to receive a replacement, credit, or reimbursement, and inquiries made after the date of the delivery will not be accepted. Baked goods (food) delivered are made for and considered fresh for the date of the delivery. All food is considered out of date, past safe consumption date, or after the expiration date on the date after delivery (consume at your own risk). If you have any questions, please call Silver Rose Bakery 623-499-2222 or email info@silverrosebakery.com

Returns and Refunds

Returns 

 Unfortunately, we can’t offer you a return or exchange on the baked goods. All baked good sales are final. Non-edible products can be returned only if the sticker/ticket has not be removed or damaged and the product is in a condition to be sold at full price.  The original receipt is required in order to process the return.  No receipt, no return, no refund.  Silver Rose Bakery holds the right to deny a return on any grounds.  Any returns of non-edible product must be made within 7 days of the original purchase date.  

 

  Refunds, if accepted, are sent to the credit/debit card used in the initial order.  No cash refunds.  Reimbursement to a credit/debit card can take up to 30 days.  The card used for the purchase must be presented and only this card can receive reimbursement.  Silver Rose Bakery holds the right to withhold partial funds to cover transaction processing fees. Should a refund of greater than $39.99 be processed, the bakery will no longer offer services nor sell products to you in the future.


Exchanges

 
Unfortunately, we can’t offer you a return or exchange on the baked goods.   All baked good sales are final. Non-edible products can be exchanged only if the sticker/ticket has not be removed or damaged and the product is in a condition to be sold at full price.  The original receipt is required in order to process the exchange.  No receipt, no exchange.  Silver Rose Bakery holds the right to deny a exchange on any grounds.  Please request a gift receipt, if needed.  Any exchanges of non-edible product must be made within 7 days of the original purchase date.

Exchanges for Gifted Products


Unfortunately, we can’t offer you a return or exchange on the baked goods. All baked good sales are final.  We cannot offer a return reimbursement to recipients of a gifted product with gift receipt.  Only exchanges of non-edible products are available with gift receipt.  A gift receipt for non-edible products may be acceptable based on the condition of the non-edible product as explained in the above sections.  Any exchanges of non-edible product must be made within 7 days of the original purchase date.

Refunds
Refunds for any reason are eligible within two hours of the initial ordering.  After that time there are no refunds for canceling orders, mishaps/damages, personal opinion, or other reasons as listed below.  Refunds are available to very specific instances and are highly scrutinized by Silver Rose Bakery to determine eligibility.  Silver Rose Bakery ultimately has the final say for refunds. COVID-19 Postponements/Cancelations Our bakery understands that COVID-19 has affected each and every person.  Therefore, postponements are free to any order with at least 5 days notice through December 31, 2021.  Starting January 1, 2022 Silver Rose Bakery will no longer offer postponements at no cost, even due to COVID-19.  To postpone your order date starting January 1, 2022 will require a $25US fee for the date change.  This fee is due immediately and the date will not change until the fee is paid.  To avoid a postponement fee, please offer a new date to place your order by December 31, 2021.  We will provide one date change without additional charges.  The postponement (new date) can be after December 31, 2021 when requested prior to January 1, 2022.  A postponement does not guarantee date availability.  It is up to bakery to determine availability and accommodation.  The bakery holds the right to refuse service for the new date, to charge a premium to reschedule beyond the standard $25US, and/or to require additional fees due to any reason (ex: changes in product cost, service cost, tax fees, processing fees, etc.). Silver Rose Bakery holds the existing order cancelation policy explained below.  In summary, no refunds can be provided, however, there is the option for credits toward a future order. All Silver Rose Bakery staff are encouraged to receive the COVID-19 vaccination as well as boosters.  If a staff member chooses not to get vaccinated, they will not be judged negatively by the bakery and will be allowed to work.  Staff members are required to mention any exposure to the virus and symptoms of the virus immediately.  These staff members are expected to not come into work and provide a negative test result prior returning to work. It is highly recommended to purchase event insurance in case of an emergency or another unexpected circumstance. 


Order Credits 
Our bakery is happy to apply a credit for the full amount of your order when a refund request is made in advance (no credit is available for 24 hours prior to, same day as, or after the order completion date).  Some delivery charges may not be eligible for transferring to credit. You, the customer, will have a credit notation created and held by the bakery.  It is the responsibility of the payor/buyer to contact the bakery prior to future purchases in order to apply the credit.  This credit is eligible for single use or broken up into multiple orders with the total equal to the credit.  Credit is only available for advanced orders or 48 hours prior to the purchase date.  However, there are unforeseen circumstances out of our Bakery's and your (the customer's) control by which could lead to a refund.  Please contact our bakery to discuss if you are eligible. Credit requests must be made by the payor/buyer through email or in-person. No other contact forms will be accepted. 

Refund Process

Our bakery is happy to apply a credit for the full amount of your order when a refund request is made in advance (no credit is available for 24 hours prior to, same day as, or after the order completion date).  Some delivery charges may not be eligible for transferring to credit. Should a refund be acceptable.  The reimbursement or refund process is only applicable to instances in which Silver Rose Bakery deems a reverse transaction is acceptable. Refunds take up to 30 days to process even when issued the same day as the refund request.   Refunds are processed to the credit/debit, echeck account used.  We will not send a refund to another bank account.  We will not refund via money order, cash, or other process that does not have a processing trail.  We will not refund through the purchase of services/products not associated with Silver Rose Bakery.  See the Exchanges section for acceptable exchanges. Refunds are final and Silver Rose Bakery is not responsible for any additional services/products. Silver Rose Bakery reserves the right to disassociate and not accept orders from the customer after a refund is processed. Refunds sent to an incorrect account number provided by the customer delaying the reverse transaction is not the responsibility of Silver Rose Bakery to manage. Refunds may not include delivery charges, taxes, and/or payment processing fees.  Silver Rose Bakery holds the right to this decision. Refunds on Hold The Date or Put Me On Books (i.e. Deposits) results in the booking being cancelled and taken off our list of orders.  Refunds for deposits are only acceptable within the first 2 hours of ordering. Refunds are based on the total charged (minus delivery when third party currier is used).  Refunds on discounted services/products are based on the total of the transaction, not on the standard price before discount. Refund requests must be made by the payor/buyer through email or in-person verification. No other contact form will be accepted.  Threatening messages demanding refund can/will be deemed as harassment and can/will be subject to legal action.  You agree chargebacks are not acceptable means of obtaining a refund/reimbursement.  Chargebacks in an effort to get money back without prior contact with the bakery will be challenged and you may lose your money and not receive the order.  In addition, legal action will be taken for chargebacks of and over $100US. Late or missing reimbursement If you haven’t received a reimbursement, first check your bank account again. 
Then contact your bank/credit card company.  It may take some time before your refund is officially posted.  We recommend waiting at least 10 days but the process may take up to 30 days.  You may request a refund receipt if not previously provided. If you’ve done all of this and you still have not received your reimbursement, please contact us at info@silverrosebakery.com 623-499-2222 prior to any alternative method as those methods may be grounds to lose your reimbursement. 


False/Negative Remarks

In the unlikely event that should a refund be given, a refund be planned, or refund is a potential option, the customer and all parties associated with the customer agree not to express false and/or reputation diminishing opinion about the bakery.  This includes slander and harassment.  This includes negative subjective opinion on product design, presentation, packaging, or flavor. This includes negative mentions of the bakery in concert of promoting a competitor business. This also includes but is not limited to internet based and non-internet based; social media posts, review sources, online directories, mentions to family, friends, acquaintances.  Should such content become known to Silver Rose Bakery, the bakery will pursue legal action immediately. Establishment of false and/or reputation diminishing opinion in order to gain monetary, product, service, and/or other demands from Silver Rose Bakery is illegal. Silver Rose Bakery holds the right to challenge a review on another website via contacting the webmaster.  Should false/negative be discovered content via an online source, the bakery will contact the source webmaster in an effort to have the review taken down/removed.  You agree to not attempt have it reinstated  Our bakery also holds the right to take down reviews posted on silverrosebakery.com or another site in which our bakery has the ability to manage reviews. You agree these Terms of Service supersede the terms/policies of any platform by which such commentary is placed. You agree that holding hostage/ransom an order in your possession - regardless if you purchased it or another individual purchased it - an order that should be returned or must be returned or is asked by the bakery to be returned, and you are threatening a negative or false public commentary about the bakery is considered fraudulent and legal action will be taken.

You may ask for and may be granted a refund should a negative comment be made public on and only on the following conditions; the has public for less than 24 hours, the comment references only a dissatisfaction of service, the comment does not include positive reference to a competitor of the bakery, the comment does not include absolutely false information, and comment does not include or have attached in anyway a picture or video.

Event Venues, Event Planners, & Event Service Providers

An event venue, event planner, event service provider or any other event or non-event related entity will be referenced as “service provider”.You agree to hold the bakery harmless should there be any mishaps with the cake/dessert services ordered/provided wherein the mishap is out of the control of the bakery post-delivery.You agree that, should any service provider require the bakery to provide a commission in exchange for providing bakery services and/or products, the bakery is no longer responsible for the service and/or products provided.  And, any refunds, assistance, or other forms of reimbursement due to any perspectives, issues, challenges, feelings, etc. are the sole responsibility of the service provider who will receive or has already received the commission.  A commission can be considered: a monetary commission, credit commission, kickback for referral, kickback for inclusion, or other variation of an incentivized exchange for mentioning, referring, hiring the bakery (regardless if the client hired the bakery or the service provider).You agree that the service provider may not know of these terms prior to any bakery product or service being purchased and that it is your responsibility to notify the service provider before agreeing to purchasing any product or service from the bakery.  You agree that should the service provider not agree to these terms the bakery may cancel the order without reimbursement.  Should the bakery agree to accept the rejection, the bakery will not be held responsible for mishaps with the services and products provided and will not provide any reimbursement/refund for any reason.

Cancel Order

Silver Rose Bakery strongly recommends, that if you simply need to reschedule your order, to do so (typically at no added cost) before canceling your order.  See the Refunds section above regarding refunds. If you have place an order but have not scheduled it for pick-up/delivery, you have up to 60 days to claim the order or schedule it for pick-up/delivery.  Delivery charges may apply.  Additional scheduling charges may apply.  We do not guarantee dates reservation if not scheduled within the first two hours of ordering. Orders placed for a specific date but are not claimed are considered canceled without refund.  Silver Rose Bakery then holds the right to discard or resell any product made.

Ordering/Purchasing

By placing an order or purchasing a product you are confirming the accuracy of the said transaction as shown in the product lines, online/offline descriptions, visually in display or packaging, as explained, or other viable reference. You agree that once an order is in your possession, or possession of a party representing you or with you, that Silver Rose Bakery is no longer responsible for the product.  

In-store purchases

In-store purchases are those purchases of pre-packaged product or display product available for sale and immediate consumption (whether consumption be in-store or elsewhere).  All sales are final for such purchases.  Exchanges and returns for non-edible products is available for 7 days (see section Exchanges).  You agree that once an order is in your possession, or possession of a party representing you or with you, that Silver Rose Bakery is no longer responsible for the product.

Pick-up Orders

 Considered Subjective

Considered Subjective means a choice made and/or opinion of is based on the individual customer.  To wit, Silver Rose Bakery cannot be held responsible nor be required to refund or take action upon a decision that is considered subjective.  Recommendations made by Silver Rose Bakery staff are based on general experience with past customers.  It is up to you to decide what is best for your situation. Examples but not limited to: Cake flavor choice(s), design choice, image file choice, messages, delivery instructions, etc.

Shipping and Delivery Policy

Delivery location and point of contact must be provided before the delivery date.  Information on hand will be used regardless of accuracy. If you feel the address, point of contact, or other delivery information is inaccurate, then it is important you contact Silver Rose Bakery immediately with the correct information. You agree to tell where the food will be placed by the Silver Rose Bakery team before the delivery date, and that should this change then to tell the bakery. If food is moved from this location after delivery it is assumed to be your responsibility.  You agree to follow any instructions given to you from Silver Rose Bakery regarding handling of food, including but not limited to; placement, display, refrigeration, modification, transportation, and consumption. If you have any questions, please call  

Delivery Delays

It is your (the customer's) responsibility of the customer contact the bakery at the start of the delivery time range/block or beforehand to ensure delivery is on schedule.  You are advised to select a delivery time range that does not overlap the start time of your event.  You are advised to select a time range that allows flexibility.  You are advised to select a time range which ensures an individual recipient or customer representative is available to receive the order and/or direct placement of the order at the delivery location.  The bakery cannot and will not guarantee an order delivery shorter than the time block agreed upon.  If such a scenario is agreed upon by you and the bakery, then the eligibility of a credit is forfeit. In instances which require more than one delivery attempt, you agree that second, third, and additional delivery attempts are not bound to a delivery time block and each attempt has additional delivery charges.  An additional delivery attempt is made at the convenience of the bakery and/or third party delivery service.  This means any additional delivery attempt can be beyond the designated time block placed on the order for the first delivery attempt.  The bakery can and may refuse a new time block request.In such additional delivery scenarios the eligibility of a credit is forfeit.Delivery attempts that are interrupted by the customer are not eligible for credit.  This includes but is not limited to, "last minute" (6 hours and sooner) order adjustments, change to the time block, requests to delay delivery, change to the delivery address, change to the point of contact, change of recipient, etc..Should no order be received post the time block you may be eligible for a future credit on the delivery fee or possible reimbursement of the order.  The bakery holds the final decision.

Third Party Delivery Service

Silver Rose Bakery uses third party delivery services to handle some but not all order deliveries.  The services could be from, Roadie, Uber Eats, Postmates, Door Dash, Go Puff, etc. Third party delivery services, such as those mentioned, use independent drivers (self-employed contractors) and are overseeing every delivery.  Most delivery services require the driver to establish pick up and establish delivery.  This may or may not include the driver taking a photo of the order.  The photo typically is of the package in which the order is placed. All driver's have an explicit requirement to deliver the order to a person and to not leave the order outside of a door unattended.Third party delivery drivers are not expected to assist in handling the order beyond hand delivery to the door/reception of the recipient destination.  Any additional services provided by the third party driver are not considered services rendered by Silver Rose Bakery and to wit you agree Silver Rose Bakery will be held harmless for any damages, improper handling, and other mishaps.In the odd instance that you receive a notification that the order was delivered successfully but you did not receive the order, please call the bakery immediately.  In some instances you may have the contact number of the driver and you can call them as well.Though Silver Rose Bakery upholds a professional appearance in the bakery, it is unable to monitor/manage third party drivers.  If you feel the driver was unprofessional in anyway, we advise you ask what delivery service drive is contracted with, their name, and the 'gig' name/number, then contact that service company regarding the driver.  We also recommend letting Silver Rose Bakery know as well so that future orders are delivered professionally.Silver Rose Bakery also provides recommended handling of each order.  However, the bakery ultimately cannot monitor/manage the driver's adherence to said handling advice.  If the order appears damaged in anyway it is expected that the customer will immediately contact the bakery.  It is also expected that the customer will adhere to the Damage or Incorrect Order terms.

Damaged or Incorrect Order

Should an order be delivered by our bakery or a third party delivery/shipping service (i.e. you the customer purchased delivery/shipping service) and it appears damaged upon arrival it is the responsibility of the customer to take a picture and contact the bakery at latest 5 minutes of receiving the order.  Delays in attempting to contact the bakery are considered in eligible for credit or reimbursement. Should you receive the order and it is incorrect the customer must take a picture and contact the bakery at latest 5 minutes of receiving the order.  If the item is shipped to another party (it is your responsibility to have the recipient take a picture immediately upon opening the package).  Our team will assess if the damage is on the bakery end, shipping end, or potentially fraudulent.  Delays in attempting to contact the bakery are considered in eligible for credit, reimbursement, or (if possible) making another order.Should a reimbursement/refund be processed, you agree that Silver Rose Bakery is no longer obligated to assist you with the order.  This includes but not limited to; remaking the order at no charge, offering alternative options (other services/products), or assisting in any capacity.  The order is considered refunded and tie to Silver Rose Bakery is null/void.Send damaged/incorrect order pictures to info@silverrosebakery.com along with your name and order number.

 Delivery Times

You agree Silver Rose Bakery offers only two time ranges for deliveries of items purchased online or via manual invoice.  These are 10am-2pm & 2pm-6pm.  We no longer accept modifications or requests for a more narrow or more broad time range.  Online ordering for delivery is based on the 4 delivery range and once selected cannot by switched.  You agree the delivery time range means delivery is any time within the range.  Silver Rose Bakery will not make an exception for a narrow time or request for the 'closer to' particular time. You agree that date changes must be made via email to info@silverrosebakery.com.  Include order number, current date, new date, and time range. Exceptions:  We understand that in regards to deliveries to licensed venues for weddings or formal occasions that delivery times may need to be more specific.  This is only possible with coordination between Silver Rose Bakery, you/recipient, and the venue coordinator or event planner.  The latter must be involved in the agreement.  The venue coordinator or event planner must be an actual full-time representative of the venue or licensed/registered event planning business.  Silver Rose Bakery considers the following as a venue or planning service:  Banquet hall, reception hall, resort, registered outdoor private event space, registered indoor private event space, golf/country club, registered event planning business (not an individual's name.  Public parks, public facilities, Airbnb/rentals, random outdoor locations, and similar must follow the 4 hour delivery time window.  A friend/family member, hobbyist, or part-time event planner (even if registered as a business) must follow the 4 hour delivery window.  No other exceptions. You agree you are okay with deliveries handled by a third party currier service rather than a Silver Rose Bakery team member.  You understand and agree that these services utilize independent drivers who are using their personal vehicles.  Should there be an issue with the driver, the driver's vehicle, or other matter of the driver, please request the contact information for the currier service from Silver Rose Bakery and you will handle the issue directly with the currier service company.  Silver Rose Bakery will be held harmless.   You agree that in some instances that a Silver Rose Bakery staff member handling a delivery may use a personal vehicle.  You agree this is acceptable for purpose of delivering your order. You agree you are responsible for being at the delivery location.  You agree you can have a representative or recipient at the delivery location in your stead.  You agree someone must be at the delivery location.  You agree no delivery can be completed unless a persona accepts the order from the delivery driver (either currier or from the bakery).  Please see Shipping and Delivery Policy for further details. You agree Silver Rose Bakery is not responsible for contacting you prior to delivery, during delivery, or after delivery.  Silver Rose Bakery is not responsible for taking a picture of the delivery in progress, upon delivery, with the recipient in the picture, nor after delivery. Silver Rose Bakery assumes the order is purchased in good faith.  That means the customer is purchasing the order for the purpose of celebration and immediate consumption.  

Shipping Delays

On occasion customers may encounter delays in shipping.  We recommend monitoring the tracking process of your order via the links provided in your shipping confirmation email.  If you believe the delay has gone too long, it is important to contact Silver Rose Bakery to follow up on the actual status.  The bakery may or may not be able to assist in shipping delays and may request you contact the currier regarding your shipment.  Please have your tracking information ready to speak with a currier.  The bakery is not responsible for shipping delays.

Shipping Issues/Damages

In some instances shipping can result in undesirable product quality.  Silver Rose Bakery can not be held responsible for currier mishandling of the package.  The bakery chooses how the product is to be best package to ensure product integrity.  Instructions are provided with the package that outline how to handle the package upon receiving it.  It is the customer's responsibility to follow these instructions exactly.  In some instances, especially those of products that can potentially melt or crack, a product may arrive slightly damaged.  You agree the bakery can only ensure the product quality up to the point of handing the product over to the currier for shipping.

 On-site Services

On-site services are defined as services rendered by a Silver Rose Bakery team member (staff of the bakery).  These services directed solely toward the cake and desserts provided by Silver Rose Bakery.  Other services, not associated with order, are considered out of scope of team member's duties.  If such other services are provided, the team member understands it is their own opinion, handling, effort and considered off-the-clock or not acting as a representative of Silver Rose Bakery, even if he/she is wearing bakery branded clothing or has bakery branded equipment.

The services for cake handling

Services for cake handling by Silver Rose Bakery staff members while on-site at the delivery location include and are limited to; Speaking with venue staff, event planning staff, catering staff, and the host of the event or guests of the event.  The purposes of these conversations are for handling the cake. Silver Rose Bakery highly recommends providing one if not two assigned individuals for the team member to call upon prior to arrival and upon arrival in order to direct placement of the cake.  The staff member assumes to and will attempt to place the cake, out of the box, on an assigned cake table.  If the client or assigned representative of the client, prefers to take the cake (cake in the box handed to them), the staff member will ask if they can place the cake first before relinquishing handling.  It is up to the customer as to whether the cake will remain in the box upon delivery.  The staff member will state it is the bakery process and courtesy to the customer to take the cake out of the box.  Note; the staff member assumes the opposite for desserts.  See section "The services for dessert handling". Silver Rose Bakery highly advises that a table is marked, available, and empty of clutter upon team member arrival.  The staff member will await up to 10 minutes before choosing an alternative table.  If there is no marked table available and no other individual has knowledge of where to the place the cake, the staff member is expected to find a secure and stable location to place the cake.  However, the staff member will wait 10 minutes for a table to be secured.  If after 10 minutes, no table is secured the staff  member will move forward with a random table selection.  If the cake requires stacking, the team member will do so upon the unmarked (potentially incorrect) table.  The following recommendations are for placing the cake in an indoor or outdoor environment.  You agree to follow these recommendations. 

Indoors & Outdoors

Cake orders delivered indoors require permission for the Silver Rose Bakery staff member to enter if the location is a private residence.   Cake orders delivered outdoors require permission for the Silver Rose Bakery staff member to enter the premises when delivered to a private residence. It is highly recommended that the cake table be secure, stable, and away from unwanted hands (young children, etc.) and household pets. Do not keep in direct sunlight from a window.  Cake taken out of a box may attract insects. It highly recommend to keep the cake in an outdoor location that is; away from direct sunlight, is under a canopy or overhead covering, is away from unpleasant odors, is away from food that is cooking or kept warm, keep away from farm animals and farm animal pens, keep away from household pets, keep away from gardens and aromatic vegetation, keep away from unwanted hands (young children, etc.), keep off of hot tables or other stands, keep away from firepits or outdoor heaters, keep out of the refrigerator or freezer if consumption is the less than 2 hours off, keep 

Flowers/Edibles or Non-edibles/Cake Toppers/Cake Stands

It is highly recommended that placing elements into or onto the cake be done by a Silver Rose Bakery staff member.  Flowers Placement of floral should be handled by Silver Rose Bakery staff whether or not provided by the bakery.  This includes fresh florals and synthetic florals.  Staff are trained in cutting, food safe preparation, and placement of florals for food safety and design aesthetics. Shipping/delivering the florals to the bakery prior to delivery is not necessary unless desired.  Placement on the cake table with a note is desirable.  Silver Rose Bakery will staff are not responsible placing florals on the cake that are not present on the table.  If not on the cake table, the staff member will ask the most available individual for the florals and wait up to 10 minutes before leaving the cake unfinished as is.It is highly recommended to not use florals that are known to be poisonous, regardless of strength of toxicity.  Silver Rose Bakery staff have the right to refuse placement of such florals or advise the customer along with the customer's signed or recorded approval to use the florals.  It is highly recommended to not use succulents with Glochids or glochidia (hair like spikes) as these may break off into the cake.  Silver Rose Bakery staff have the right to refuse placement of such cacti or advise the customer along with the customer's signed or recorded approval to use the florals. Edible/Non-edible Elements When adding edible and non-edible elements onto the cake for any reason, it is highly recommend that these elements be; sealed in a wrapper/box that has not been previously opened, is clearly marked for the bakery staff members an left on the cake table, and is solely handled by Silver Rose Bakery staff members.  Silver Rose Bakery is not responsible for adding aesthetic details to a cake which is it isn't aware of prior to delivery.  Details on adding aesthetic elements are required to be provided to the bakery before the delivery date to ensure the team is aware of the change. Elements that simply do not fit on the cake or would hinder the overall aesthetic of the cake will not be used (i.e. the bakery staff will not add the element to the cake).  You hold Silver Rose Bakery not responsible for elements that are not a good fit for the cake in this regard. Shipping/delivering these elements to the bakery prior to delivery is not necessary unless desired.  Placement on the cake table with a note is desirable.  If not on the cake table, the staff member will ask the most available individual for the elements and wait up to 10 minutes before leaving the cake unfinished as is.It is highly recommended to not use non-edible elements with glitter or other material that can flake off on to the cake.  It is highly recommended to not place edibles that are known allergens on to the cake.  Silver Rose Bakery staff will only place such elements at the signed approval or recorded approval of the customer.Silver Rose Bakery staff have the right to deem an element unsuited for placing on a cake and are not required nor expected to do so.  The staff member has the right to refuse the customer.Cake TopperIt is highly recommended to consider ordering a topper through CakeWords (found online and via Etsy.com).  If not purchased through this source, it is highly recommended that the cake topper include be created with a 3 to 4 inch prong/stick or if ceramic a flat base that is at least 3 inches in diameter.  Silver Rose Bakery staff will determine whether the topper is stable for placement.  If the topper appears to be weak or isn't suitable for placing on the cake, the staff member will not do so and explain reasoning.  Placement of a weak or unsuitable topper on the cake will then be at your own risk. It is highly recommended to not use a topper with glitter or other material that can flake off on to the cake.Shipping/delivering a cake topper to the bakery prior to delivery is not necessary unless desired.  Placement on the cake table with a note is desirable.  If not on the cake table, the staff member will ask the most available individual for the topper and wait up to 10 minutes before leaving the cake unfinished as is. Cake StandIt is highly recommended to; allow the Silver Rose Bakery staff to explain the best cake stand structure, and share a picture of the cake stand being considered for the cake with Silver Rose Bakery prior to purchasing/acquiring.  Staff have the right to refuse placement on a cake stand unsuitable for supporting the cake.  Do not attempt to place the cake on a custom stand that does not have prior history of successfully supporting a cake of the size/weight order through Silver Rose Bakery.Shipping/delivering a cake topper to the bakery prior to delivery is not necessary unless desired.  Placement on the cake table with a note is desirable.  If not on the cake table, the staff member will ask the most available individual for the topper and wait up to 10 minutes before leaving the cake unfinished as is. Other décor Silver Rose Bakery is not responsible for decorating beyond what directly influences the aesthetics of the cake.  This includes but is not limited to; table décor, table lighting, candles, lighter, cutting set, forks, plates, napkins, flower pedals, table cloth, table runner, toss bouquet, personal mementos, etc...

The services for handling desserts

Silver Rose Bakery is not responsible for adding aesthetic details to desserts which is it isn't aware of prior to delivery.  Details on adding aesthetic elements are required to be provided to the bakery before the delivery date to ensure the team is aware of the change. Elements that simply do not fit the dessert or would hinder the overall aesthetic of the dessert will not be used (i.e. the bakery staff will not add the element to the dessert).  You hold Silver Rose Bakery not responsible for elements that are not a good fit for the cake in this regard.

Contact Information

You agree, and it is assumed, that the contact information you provide is valid/correct.  You agree that the buyer (should that be yourself or another) will receive contact from the bakery regarding any order made.  You agree that Silver Rose Bakery is not responsible for false, misspelled, or otherwise incorrect contact information.  Silver Rose Bakery is not responsible for attempting to collect the correct contact information.  You agree that if the information is incorrect that it is entirely your responsibility to update the contact information. You agree, that information for a recipient provided in the original order is valid/correct.  This includes; name, address (delivery), phone number, and if requested an email address.

Email Marketing & SMS Marketing

By entering your email and/or phone number, you agree to receive marketing email/text messages from our company at the email address and or number provided, including messages sent by autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.  Reply 'help' to any email along with your inquiry or unsubscribe if you're not interested in receiving email message. Reply HELP for help or STOP to cancel/opt-out of text (SMS) messages.

All-Inclusive Packages

If you chose a package at a *venue that includes a cake/desserts from Silver Rose Bakery, here are the Terms of Service.  By selecting an all-inclusive package at a venue that includes Silver Rose Bakery you hereby agree to the Silver Rose Bakery terms of service listed on https://silverrosebakery.com/pages/refunds-returns-and-terms-of-service.  In addition, you agree to the following specifics related to all-inclusive packages as stated here: All-Inclusive Packages also include; all-inclusive *hands-off, all-inclusive *hands-on, semi-all-inclusive, cake/dessert credit, discounted service from a preferred vendor list.  Recommended/preferred vendor lists that are not inclusive do not qualify as all-inclusive and purchasing of cake/desserts and orders are handled between the bakery and the customer and are subject to the Terms of Service. Silver Rose Bakery treats All-Inclusive Packages the same as in-house orders.  That is, the Terms of Service mentioned above still applies.  In some instances, additional contract forms must be agreed to by the customer.  In others, these terms are assumed and agreed to by the customers and are available for customer review on this page at any time. Silver Rose Bakery charges the customer (whether directly or through the venue) by the initial total guest count.  In some packages, the guest count for Silver Rose Bakery services is based on a set guest count regardless of the customer's actual/potential RSVP count.  Reduction in guest count after the initially provided to the bakery will not change the amount owed to bakery which based on the initial/pre-set guest count.  Modification by reducing the products/services provided by the bakery is not grounds for a discount or balance reduction.  Silver Rose Bakery will produce enough servings for the final total guest count and no more even if such guest count is lower the initially provided guest count and will not product more than the initial guest count.  If the customer wishes to receive more servings than included by all-inclusive package, then it is up to the customer to ensure the bakery balance is paid in full for the additional servings at the rate quoted by the bakery, which may not be the same pricing as in the all-inclusive package. Silver Rose Bakery pricing for all-inclusive packages is pre-negotiated and limited.  Silver Rose Bakery holds the right to standardize all-inclusive products/services to a limited or select package with options that may or may not be included at no added cost.  Any selection of premium options, any and all alternatives or enhancements to this list are at full-price and purchased directly through the bakery.  Limits include; total servings by guest count, total servings by package, select cake designs, select cake flavors, select desserts, select dessert packages, select dietary accommodations.  'Select' refers to those products/services Silver Rose Bakery is has chosen to offer within the package.  No two venues hold the same package and therefore 'select' means different products/services. *Venue refers to any property where an event will take place.  This includes but isn't limited to: private residence, private clubs, banquet halls, resorts, event centers (indoor/outdoor), etc..  *Hands-off means the customer has no contact with Silver Rose Bakery.  All order details are handled between the venue and the bakery.  *Hands-on means the customer is recommended or required to consult with the bakery in order to complete the order details and pay for any outside package products/services. Silver Rose Bakery is not responsible for changes to your venue all-inclusive package beyond the cake/desserts.  The bakery is also not responsible for cake/dessert stand rentals ordered through the bakery or its partners or the venue or others.  Should any changes occur, it is the responsibility of the customer to contact the bakery regarding the changes and to have secured these changes with the bakery.  Date/time changes, location changes, venue changes, and cake/dessert changes are at the customer's expense if any and at their own risk of losing bakery services or loss of credit/deposit for bakery products/services.  Silver Rose Bakery holds the right to apply additional charges either through the venue package or outside the venue package, as well as, to call the balance in partial or full payment due immediately upon any date before the delivery date.  As per the Terms of Service above, all charges must be paid in full before delivery is made or have previously agreed payments terms with the venue.  Silver Rose Bakery holds the right to cancel services within an all-inclusive package at any time for any reason with notice via email communication.

Privacy Policy

 
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Customer (referred to as either "you", "your", or "the customer" means any individual or entity (including its representative) who is purchasing products/services from the Company.
  • Company (referred to as either "the Company", "We", "Us" or "Our", "bakery", or "Silver Rose Bakery" in this Agreement) refers to Silverrose Bakery LLC, 2814 West Bell Road, Suite #1451, Phoenix, AZ 85053.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Arizona, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Silver Rose Bakery, accessible from https://www.silverrosebakery.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?. We use both Session and Persistent Cookies for the purposes set out below:
  • Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:
  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to these Terms of Service Privacy Policy

We may update Our Privacy Policy from time to time. We will may or may notify You of any changes on this page. If you do receive notification of changes, we will let You know via email and/or a prominent notice on Our Service. You agree, you are advised to review these Terms of Service/Privacy Policy periodically for any changes. You agree changes are effective when they are posted on this page.  You agree changes made supersede those by which were posted upon your initial order date, change order date, additional order date, refund request date, refund submission date, or refund execution date.  

Contact Us

If you have any questions about this Privacy Policy, You can contact us:
  • By email: info@silverrosebakery.com
  • By phone number: 6234992222