Shipping policy

For a full review of of the sales/service contract, visit: https://silverrosebakery.com/pages/refunds-returns-and-terms-of-service

 

The delivery location and point of contact must be provided before the delivery date.  Information on hand will be used regardless of accuracy. If you feel the address, point of contact or other delivery information is inaccurate, then it is important you contact Silver Rose Bakery immediately with the correct information. You agree to tell where the food will be placed by the Silver Rose Bakery team before the delivery date, and that should this change then to tell the bakery. If food is moved from this location after delivery it is assumed to be your responsibility.  You agree to follow any instructions given to you from Silver Rose Bakery regarding the handling of food, including but not limited to; placement, display, refrigeration, modification, transportation, and consumption.  If the delivery is a hand-off, then you agree Silver Rose Bakery is not responsible once the food is out of the hands of the Silver Rose Bakery delivery team member(s).  Examples include but are not limited to; delivering to a residential door, security or concierge station/check-point, or an agreed meeting point other than an entry.  For three, four, or five-tiered cakes, Silver Rose Bakery requires stacking on-site on the final, or presumed final, placement location (ie. cake table).  This is to ensure no damage comes to the cake and that it will rest securely on the table.  Cakes this size tend to range in weight of 30 to 200 pounds.

You, as the buyer/payor are responsible for ensuring contact is available to receive your order on the date and time slot placed. If no contact is available at upon the first delivery, our bakery will attempt to call/email/text the given contact information (be it the buyer/payor or the recipient). We will gladly honor a second delivery attempt based on our next available time slot that is within a reasonable route of ongoing deliveries (this includes the next day based on availability). If no delivery is possible within 24 hours of the initial order delivery date then the order considered expired and will be discarded. A 20% credit will be available to collect for up to 24 hours after the date of discard. If no contact is made by the end of 48 hours post the date of original delivery, then no credit will be available. There are no refunds available for the missed delivery. 

If you have any questions contact us

Silver Rose Bakery

Email teamsweet@silverrosebakery.com