Refund policy
Returns and Refunds
Returns
Unfortunately, we can’t offer you a return or exchange on the baked goods. All baked good sales are final. Non-edible products can be returned only if the sticker/ticket has not be removed or damaged and the product is in a condition to be sold at full price. The original receipt is required in order to process the return. No receipt, no return. Silver Rose Bakery holds the right to deny a return on any grounds. Any returns of non-edible product must be made within 7 days of the original purchase date.
Reimbursement to a credit/debit card can take up to 30 days. The card used for the purchase must be presented and only this card can receive reimbursement. Silver Rose Bakery holds the right to withhold partial funds to cover transaction processing fees.
Exchanges
Unfortunately, we can’t offer you a return or exchange on the baked goods. All baked good sales are final. Non-edible products can be exchanged only if the sticker/ticket has not be removed or damaged and the product is in a condition to be sold at full price. The original receipt is required in order to process the exchange. No receipt, no exchange. Silver Rose Bakery holds the right to deny a exchange on any grounds. Please request a gift receipt, if needed. Any exchanges of non-edible product must be made within 7 days of the original purchase date.
Exchanges for Gifted Products
Unfortunately, we can’t offer you a return or exchange on the baked goods. All baked good sales are final. We cannot offer a return reimbursement to recipients of a gifted product with gift receipt. Only exchanges of non-edible products are available with gift receipt. A gift receipt for non-edible products may be acceptable based on the condition of the non-edible product as explained in the above sections. Any exchanges of non-edible product must be made within 7 days of the original purchase date.
Refunds
Refunds for any reason are eligible within two hours of the initial ordering. After that time there are no refunds for canceling orders, mishaps/damages, personal opinion, or other reasons as listed below. Refunds are available to very specific instances and are highly scrutinized by Silver Rose Bakery to determine eligibility. Silver Rose Bakery ultimately has the final say for refunds.
COVID-19 Postponements/Cancelations
Our bakery understands that COVID-19 has affected each and every person. Therefore, postponements are free to any order with at least 5 days notice through December 31, 2021. Starting January 1, 2022 Silver Rose Bakery will no longer offer postponements at no cost. To postpone your order date starting January 1, 2022 will require a $25US fee for the date change. This fee is due immediately and the date will not change until the fee is paid. To avoid a postponement fee, please offer a new date to place your order by December 31, 2021. We will provide one date change without additional charges. The postponement (new date) can be after December 31, 2021 when requested prior to January 1, 2022.
Silver Rose Bakery holds the existing order cancelation policy explained below. In summary, no refunds can be provided, however, there is the option for credits toward a future order.
All Silver Rose Bakery staff are encouraged to receive the COVID-19 vaccination as well as boosters. If a staff member chooses not to get vaccinated, they will not be judged negatively by the bakery and will be allowed to work. Staff members are required to mention any exposure to the virus and symptoms of the virus immediately. These staff members are expected to not come into work and provide a negative test result prior returning to work.
It is highly recommended to purchase event insurance in case of an emergency or another unexpected circumstance.
Order Credits
Our bakery is happy to apply a credit for the full amount of your order when a refund request is made in advance (no credit is available for 24 hours prior to, same day as, or after the order completion date). Some delivery charges may not be eligible for transferring to credit.
You, the customer, will have a credit notation created and held by the bakery. It is the responsibility of the payor/buyer to contact the bakery prior to future purchases in order to apply the credit.
This credit is eligible for single use or broken up into multiple orders with the total equal to the credit.
Credit is only available for advanced orders or 48 hours prior to the purchase date. However, there are unforeseen circumstances out of our Bakery's and your (the customer's) control by which could lead to a refund.
Please contact our bakery to discuss if you are eligible.
Credit requests must be made by the payor/buyer through email or in-person. No other contact forms will be accepted.
Refund Process
Our bakery is happy to apply a credit for the full amount of your order when a refund request is made in advance (no credit is available for 24 hours prior to, same day as, or after the order completion date). Some delivery charges may not be eligible for transferring to credit.
Should a refund be acceptable. The reimbursement or refund process is only applicable to instances in which Silver Rose Bakery deems a reverse transaction is acceptable.
Refunds take up to 30 days to process even when issued the same day as the refund request.
Refunds are processed to the credit/debit, echeck account used. We will not send a refund to another bank account. We will not refund via money order, cash, or other process that does not have a processing trail. We will not refund through the purchase of services/products not associated with Silver Rose Bakery. See the Exchanges section for acceptable exchanges.
Refunds are final and Silver Rose Bakery is not responsible for any additional services/products.
Silver Rose Bakery reserves the right to disassociate and not accept orders from the customer after a refund is processed.
Refunds sent to an incorrect account number provided by the customer delaying the reverse transaction is not the responsibility of Silver Rose Bakery to manage.
Refunds may not include delivery charges, taxes, and/or payment processing fees. Silver Rose Bakery holds the right to this decision.
Refunds on Hold The Date or Put Me On Books (i.e. Deposits) results in the booking being cancelled and taken off our list of orders. Refunds for deposits are only acceptable within the first 2 hours of ordering.
Refunds are based on the total charged (minus delivery when third party currier is used). Refunds on discounted services/products are based on the total of the transaction, not on the standard price before discount.
Refund requests must be made by the payor/buyer through email or in-person verification. No other contact form will be accepted.
Threatening messages demanding refund can/will be deemed as harassment and can/will be subject to legal action.
You agree chargebacks are not acceptable means of obtaining a refund/reimbursement. Chargebacks in an effort to get money back without prior contact with the bakery will be challenged and you may lose your money and not receive the order. In addition, legal action will be taken for chargebacks of and over $100US.
Late or missing reimbursement
If you haven’t received a reimbursement, first check your bank account again.
Then contact your bank/credit card company. It may take some time before your refund is officially posted. We recommend waiting at least 10 days but the process may take up to 30 days. You may request a refund receipt if not previously provided.
If you’ve done all of this and you still have not received your reimbursement, please contact us at info@silverrosebakery.com 623-499-2222 prior to any alternative method as those methods may be grounds to lose your reimbursement.
False/Negative Remarks
In the unlikely event that should a refund be given, a refund be planned, or refund is a potential option, the customer and all parties associated with the customer agree not to express false and/or reputation diminishing opinion about the bakery.
This includes slander and harassment.
This includes negative subjective opinion on product design, presentation, packaging, or flavor.
This includes negative mentions of the bakery in concert of promoting a competitor business.
This also includes but is not limited to internet based and non-internet based; social media posts, review sources, online directories, mentions to family, friends, acquaintances.
Should such content become known to Silver Rose Bakery, the bakery will pursue legal action immediately.
Establishment of false and/or reputation diminishing opinion in order to gain monetary, product, service, and/or other demands from Silver Rose Bakery is illegal.
Silver Rose Bakery holds the right to challenge a review on another website via contacting the webmaster. Should false/negative be discovered content via an online source, the bakery will contact the source webmaster in an effort to have the review taken down/removed. You agree to not attempt have it reinstated Our bakery also holds the right to take down reviews posted on silverrosebakery.com or another site in which our bakery has the ability to manage reviews.
You agree these Terms of Service supersede the terms/policies of any platform by which such commentary is placed.
You agree that holding hostage/ransom an order in your possession - regardless if you purchased it or another individual purchased it - an order that should be returned or must be returned or is asked by the bakery to be returned, and you are threatening a negative or false public commentary about the bakery is considered fraudulent and legal action will be taken.
Cancel Order
Silver Rose Bakery strongly recommends, that if you simply need to reschedule your order, to do so (typically at no added cost) before canceling your order. See the Refunds section above regarding refunds.
If you have place an order but have not scheduled it for pick-up/delivery, you have up to 60 days to claim the order or schedule it for pick-up/delivery. Delivery charges may apply. Additional scheduling charges may apply. We do not guarantee dates reservation if not scheduled within the first two hours of ordering.
Orders placed for a specific date but are not claimed are considered canceled without refund. Silver Rose Bakery then holds the right to discard or resell any product made.